New Indigo white paper launched today - Foundations for ecommerce success

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New Indigo white paper launched today - Foundations for ecommerce success

26 February 2018

  • Indigo WMS ecommerce white paper

Indigo Software has published a new white paper: Foundations for e-commerce: the warehouse as the ‘online engine room’ to ease the transition to e-commerce or help companies optimise existing warehouse processes.

 

Over 602 billion Euros was spent online during 2017 across Europe and in the UK, over 87% of consumers regularly order goods online. [1]  Whilst the consumer demand to buy goods electronically exists, the infrastructure and logistics capabilities of many businesses need improving, to ensure customer expectations can be met and potential growth rates achieved. 

 

Warehouse management software (WMS) specialist, Indigo Software has first-hand insight into the many different variants of an ecommerce business – pure e-tail operation, multichannel or omnichannel – and the difficulties encountered in the warehouse as a result of inefficient processes, ‘silo-ed’ working and inconsistent stock visibility.

 

Although companies invest significant resources into developing their online store fronts, this expenditure can be to the detriment of back office operations, including the warehouse. To ease the transition to e-commerce or help companies optimise existing warehouse processes, Indigo Software has published a new white paper: Foundations for e-commerce: the warehouse as the ‘online engine room’.  

 

It is full of practical advice and written for companies who want to ensure they can achieve the maximum benefit from their investment in a WMS by building three core capabilities: 1) flexible, accurate and efficient warehouse operations; 2) the ability to accommodate a range of order profiles and achieve OTIF (on time in full) delivery targets; and 3) customer service excellence whilst mitigating excessive operating costs.

 

Eric Carter, Solutions Architect at Indigo Software says, “E-commerce has made the warehouse one of the most important assets and a highly strategic business centre. Contrary to popular belief, it is the warehouse and not the website that’s the hub of an ecommerce operation.”

 

James Runciman, DC Operations Manager at Indigo customer, Animal says, “the warehouse has to fulfil promises made at the front end. It’s very easy to create a compelling offer for consumers, but someone has to physically ensure that those expectations are met, which is where the warehouse comes in.”

 

Readers of Indigo’s white paper will learn:

 

  • What makes an ecommerce warehouse special, including multiple order profiles plus managing demand unpredictability and low-cost delivery expectations;

 

  • Common problem zones in an ecommerce warehouse, including pick face design and walk through routes, reliance on excess inventory to compensate for poor visibility, inefficient returns management and managing peak periods without incurring excessive resourcing costs;

 

  • How to calculate the ROI to be achieved from investing in a WMS, practical next steps to consider and implementation best practice.

 

“From experience, there are usually two main reasons why a company would be investing in a WMS system; either to transition from purely traditional bulk fulfillment to a combination that includes ecommerce, or to further optimise existing processes because the company is already trading online and needs to introduce further efficiencies. Indigo’s WMS technology provides an ideal solution for both scenarios,” says Mike Hill, CEO of Indigo Software.

 

To obtain a copy of the white paper click here

 

 


[1] European Ecommerce Report 2017 - Ecommerce Europe, EuroCommerce & Ecommerce Foundation