RealTime warehousing solutions have now been rolled out to all UK operations resulting in greater picking and despatch performance.
News
Some of the friendliest people
05 Mar 2007
Indigo were thrilled to receive accolades from their customers as part of a recent satisfaction survey.
Peter McLane, Indigo’s managing director, said “I believe these responses reflect the positive attitude our people adopt towards our values of reliability, integrity, competence and caring.
Customer Satisfaction is the most important measurement carried out within Indigo. We are committed to listening to our customers, and responding in a clear and appropriate way. This feedback tells us how well our customers think we are doing in listening and responding. An overall score of 80% tells us we are doing a lot of things right, but also gives us pointers to what we can do even better! Our aim is to improve this satisfaction rating this year.
Sharing the results is also important; it allows us to recognise achievements, whilst demonstrating our commitment to work openly on further improvements.” added Peter McLane.
Customers were asked to rate Indigo’s performance on twelve measures of satisfaction relating to products, service, support and an overall rating of the services provided. Indigo scored 80% overall.
Download a pdf of the overall results here
About Indigo
Indigo’s best-in-class software applications and services help organisations to improve their supply chain performance in increasingly competitive environments, amidst growing customer and business pressures. These include software applications that streamline and automate key business processes such as: warehouse management, supply chain execution and RFID compliance within Infor ERP System21.
Organisations across Europe, from mid-size supply chain organisations to global household brand names, are benefiting from Indigo’s software solutions. Customers include: Dairy Crest, Glen Dimplex, Greene King, NGK Spark Plugs, Jacuzzi, Rahbekfisk, Ring Group, Joe Bloggs, Animal, Bunzl (Australia), Agrokor (Croatia) and Oscar Mayer.
Further information is available at www.indigo.co.uk or through email at pr@indigo.co.uk.